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Carlson Wagonlit Travel and Travelport are on
track to completing a large-scale migration of all of CWT India’s
GDS business to the Galileo platform. The conversion from CWT
India’s current GDS provider to Travelport’s Galileo system marks
an extension of the long standing relationship between the two
international organisations who already work closely together in
numerous other business travel markets across the globe.
The Galileo platform was selected as the new GDS
for CWT India as part of a wider, business re-engineering
initiative aimed at increasing productivity through CWT’s 200
points of sale across the country. As part of the switch to
Galileo, a new, customised agency desktop, which streamlines the
booking process by integrating mid and back-office systems, has
been built for the CWT India team. The new, highly automated
booking process targets both a reduction in time spent on
administration as well as an enhancement to the overall service
provided to the business traveller. The state-of-the-art desktop
also integrates valuable new content such as rail and insurance
products provided by local Indian companies.
A leader in India’s corporate travel market,
with a growing portfolio of multinational and Indian blue chip
companies amongst its customers, CWT India employs more than 1,000
local staff and operates a network of nine offices across eight
cities. Despite generally weak market conditions last year,
business travel in India held its own and the nation now ranks
within the top three of CWT’s largest countries by volume in the
Asia Pacific region.
“This migration to Galileo in India represents
another significant step in our commitment to providing
best-in-class services to our clients and positions CWT well for
future growth in this important business travel market. Through
this migration, we are providing our local travel counselors with
a superior desktop combined with new, highly relevant local
content. We are also implementing a more streamlined and efficient
booking process that will result in even better service,” said
Andrew Winterton, President, Suppliers, Products & Technology for
CWT.
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