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Putu Cintya Purnama Sari Voted Best Hotel Receptionist of the Year 2009

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Ms. Putu Cintya Purnama Sari, has been voted by the Indonesian Ministry of Culture and Tourism, the Hotel Front Liner Association and Indonesia Hospitality Alliance as the “National Best Hotel Receptionist of the Year 2009”.

Putu Cintya from the Novotel Bali Benoa was the leader of the competition and having beaten 6 finalists of the 250 hotels in Indonesia. She will go on to represent Indonesia at the AICR International Receptionist of the Year competition in Madrid, Spain in February 2010.

During the final selection of the National Best Hotel Receptionist in 2009, all the finalists from leading hotels in Indonesia were tested by four judges who came from the academic of hospitality, the Ministry of Culture and Tourism as well as two hotel guests. The candidates must undergo a written test of receptionist in-depth knowledge and on Indonesia tourism including an interview. The test was followed by a skill demonstration (role-play) where the candidates have to think and identify the guest’s needs and provide the highest standard of customer care and professionalism.

The aim of this competition is to raise the profile of the Hotel Receptionist as a valid and rewarding career, ignite a healthy and competitive passion for customer service and motivate front line staff to excel in their current roles.

 Putu Cintya said, “I am proud and excited to achieved this award and will do my very best at the International Receptionist competition in Madrid.”

Mr. Olivier Moies-Delval, General Manager of Novotel Bali Benoa also said “We are delighted with Cintya’s great performance in the recent competition and it reflects on all of the team Novotel Bali Benoa’s. For us, Cintya has already reached an important step, all the team will fully support her to represent Indonesia hospitality industry in Madrid.”

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