Ms. Putu Cintya Purnama Sari, has been voted by
the Indonesian Ministry of Culture and Tourism, the Hotel Front
Liner Association and Indonesia Hospitality Alliance as the
“National Best Hotel Receptionist of the Year 2009”.
Putu Cintya from the Novotel Bali Benoa was the
leader of the competition and having beaten 6 finalists of the 250
hotels in Indonesia. She will go on to represent Indonesia at the
AICR International Receptionist of the Year competition in Madrid,
Spain in February 2010.
During the final
selection of the National Best Hotel Receptionist in 2009, all the
finalists from leading hotels in Indonesia were tested by four
judges who came from the academic of hospitality, the Ministry of
Culture and Tourism as well as two hotel guests. The candidates
must undergo a written test of receptionist in-depth knowledge and
on Indonesia tourism including an interview. The test was followed
by a skill demonstration (role-play) where the candidates have to
think and identify the guest’s needs and provide the highest
standard of customer care and professionalism.
The aim of this competition is to raise the
profile of the Hotel Receptionist as a valid and rewarding career,
ignite a healthy and competitive passion for customer service and
motivate front line staff to excel in their current roles.
Cintya said, “I am proud and excited to achieved this award and
will do my very best at the International Receptionist competition
Mr. Olivier Moies-Delval, General Manager of
Novotel Bali Benoa also said “We are delighted with Cintya’s great
performance in the recent competition and it reflects on all of
the team Novotel Bali Benoa’s. For us, Cintya has already reached
an important step, all the team will fully support her to
represent Indonesia hospitality industry in Madrid.”
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