The Cornell-Nanyang Institute of Hospitality
Management (CNI) will host a research seminar on the 'Best
Practices in the Asian Hospitality Industry' and an open
information session to the public, especially those in the
hospitality industry in Indonesia to inspire and expose potential
hospitality professionals to best practices that they can employ
in their own daily work and careers.
The event will be held at the Hotel Mulia,
Jakarta from 9.30am to 11.30am on Saturday, 12th of December 2009.
The Seminar will be conducted by Dr Russell Arthur Smith, the
Interim Dean of CNI.
`Best Practices in the Hospitality Industry in
Asia’ is a research book jointly produced by CNI and the Asian
Business Case Centre of Nanyang Business School. The book provides
the findings of a research project that explored best practices in
the Asian hospitality industry. The outcome is a series of short
cases designed to bring out the salient features of each best
practice with the aim of fostering knowledge sharing and
continuous learning among practitioners in the industry in Asia.
Dr Smith will cover the research methodology and
selected cases reflecting best practices identified across the
Asia Pacific region. The cases are subdivided into categories of
General Management, Human Resource Management, Training and
Development, Operations, Corporate Social Responsibility,
Environmental Issues, F&B Management, Information Technology, and
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