The Upper House, Swire Hotels’ new Hong Kong
hotel, has installed the the latest technology to ensure its
guests can stay connected and provide streamlined services
throughout the hotel.
An iPod-touch is provided in each of the 117
guest rooms and suites offering a comprehensive source for all
hotel information, room service, local area information, weather,
news and feedback forms at the touch of a screen, replacing
printed hotel directories.
Upon arrival at the hotel in Pacific Place,
guests are welcomed by a paperless arrival experience allowing
guests to check in anywhere in the hotel with a member of the
Guest Experience team using one of four designated tablet PCs
containing all the guest information and preferences.
The one stop Guest Experience team replaces the
traditional hotel reception counters and is able to provide
services such as concierge, guest relations, bell and cashiering
at any location throughout the hotel using the portable PCs.
Prior to arrival, all guests are contacted
by a designated member of the team who ensures all requirements
and preferences are confirmed in time for arrival. This WiFi has
uninterrupted connection all the way from the airport to the
Express departure is a feature that enables
guests to leave without the usual formalities. Copies of guest
bills along with final credit card settlement, is sent via email
on the day of departure.
To ensure that every guest enjoys as stress free
a stay as possible, The Upper House provides complimentary wired
and wireless high speed internet in guest rooms and public areas.
In keeping with the hotel’s principles to reduce
guests’ ‘carbon footprints’ whilst remaining connected at all
times, the hotel’s energy saving Lexus RX450H hybrid cars are
equipped with complimentary WiFi on board, ideal for business and
leisure travellers on the move.
“Swire Hotels has given great consideration to
the preferences of our guests and the effect our practices have on
the environment. By utilising the most up to date technology, The
Upper House is able to streamline guest arrival and departure
experiences, offer vital connectivity both in and out of the hotel
and keep guests up to date with the latest hotel and destination
news on the in-room iPod-touch whilst eliminating the need for
unnecessary paper waste and carbon emissions,” said Dean Winter,
General Manager of The Upper House.
An exclusive two-nights-for-one promotion is
available for the first 90 days after the hotel opening, with
rates starting from HK$3,388 for a 730sq ft Island View Studio 70.
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