Heathrow Express, one of the fastest ways from
London to Heathrow, has made Paddington station the first UK
railway station to offer Flight Information Display Screens and
Common User Self Service Customer Check In Services.
Heathrow Express Managing Director Richard Robinson
Heathrow Express we never underestimate the stress of travelling
and continually strive to enhance our service through leading
innovations. People do not always get the opportunity to print
their boarding pass before getting to the airport. By introducing
this service at Paddington, customers have the opportunity to
print their boarding pass and avoid the hassle of queuing for
check in at the airport. Customers can then proceed direct to
their airline's designated bag-drop if they have hold luggage.
Customers can rest assured on the train because they already know
where they are sitting on the plane."
With an average of 40,000 flights a year leaving
Heathrow, the launch of these new enhanced information services
will help reduce confusion with passengers trying to find their
way to check in.
The machines are easy to use with touch
screen facilities. Customers can print their boarding pass and
view their flight information before they even arrive at the
airport, helping them to feel more at ease on their way to
Heathrow. The machines are initially available for passengers
travelling on four airlines: Delta Air Lines, Finnair, Iberia and
The Flight Information Display Screens
show the day's flights, the airlines, the terminal and departure
times. They are placed by the Paddington Station Heathrow Express
ticket office and half way down platforms 6 and 7, which are also
dedicated solely to Heathrow Express.
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