AirAsia has partnered Scicom to establish a
world-class, state-of-the-art contact centre to service the low cost
carrier’s customers from all around the world.
Located in the heart of Kuala Lumpur, the
equal-partnership joint venture company is known as Asian Contact
Asian Contact Centres serves AirAsia’s customers from
Malaysia, Singapore, Thailand, Indonesia, China, Australia and the
United Kingdom. Operations will soon expand to serve customers in
Japan, Korea, the Philippines, the Middle East and India.
AirAsia Group CEO Dato’ Sri Tony
Fernandes said, “With Scicom’s multiple contact centres in Asia, serving customers
and clients from over 40 countries and in over 40 languages, we
are confident that Asian Contact Centres Sdn Bhd is able to meet
AirAsia’s guest expectations and ensure their booking needs, and
enquiries are efficiently attended to regionally.”
contact centre consolidates all of AirAsia’s customer contact
requirements – providing the necessary technical, operational and
strategic direction for the delivery of a comprehensive quality
customer care service.
centre is currently staffed to manage over 5 million transactions
a year in English, Bahasa Malaysia, Thai, Mandarin, Cantonese and
Asian Contact Centres expects to
increase its resources and delivery capabilities in line with
AirAsia’s expansion plans. It also expects to expand on this
platform of competence to attract new business opportunities
within the AirAsia Group; its associated companies and external
parties both in Malaysia and abroad.
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