Virgin Blue and Mondial Assistance Extend Partnership

Virgin Blue has extended its partnership with Mondial Assistance, one of Australia’s largest ecommerce travel insurance providers, by signing a new three-year deal.

Mandy Harber, Virgin Blue’s E-Commerce Partnership Manager, said that at the heart of the new offer to Virgin Blue passengers would be consumer choice and customisation around the online purchase of travel insurance.

“When we announced the online integration of flights and travel insurance purchase in September 2006, Virgin Blue was the first airline in Asia Pacific to do so. And we experienced significant growth from that time, with a relatively limited product offer,” Ms Harber said.

“Now, through the series of initiatives that we will introduce with Mondial Assistance, our Guests will have an unprecedented level of interaction and choice of travel insurance options depending on their individual circumstances - and always in simple, streamlined online transactions.”

Mondial Assistance currently handles the entire insurance process for Virgin Blue, from the initial underwriting and collection of premiums to claims management.

Carole Tokody, Director of eCommerce, Australia and Asia Pacific, said, “We will now be able to take that service to a whole new level - and to a level of ecommerce innovation that is new to the Australian market. Mondial Assistance is a leader in this space and Virgin Blue is a major recipient of our continuing investment in people and technology.”

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