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TAM signs 10 year IT Partnership with Amadeus

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Amadeus has signed a 10 year technology partnership with TAM, to equip the airline with a new generation passenger service system. Amadeus will replace multiple legacy applications currently used by TAM, with a single integrated platform based on the Amadeus Altéa Customer Management Solution.

“The Amadeus platform is recommended by the Star Alliance,” TAM Vice President Finance and IT, Líbano Barroso, said “This was one of the factors that determined our decision to invest in the Altea solution. It will facilitate our integration in the world’s largest global alliance - planned for the first quarter of 2010.

“Altéa will give us the technological support to continue with our plans for international expansion, modernise our systems and reduce our operational costs,” he added. More than 60% of the member airlines of the Star Alliance already use or have contracted the Amadeus solution.

The new platform will manage all TAM’s reservations, inventory and departure control processes. It will be fully integrated with the existing systems of the company’s two carriers, TAM Linhas Aereas and TAM Airlines. Altéa’s central repository of data will enable TAM agents to access a common and constantly up-to-date client profile, with their flight history and individual preferences.

This capacity to recognize their passengers from the point of reservation through to baggage collection will enable the airline’s staff to offer a consistent and responsive service to their customers. TAM will also adopt Amadeus suite of ecommerce services to support its websites and grow online sales.

In March, TAM started the training process and change management in all the areas of the company, to prepare for operation on the new platform.

 The impacted areas include frontline staff at the airports, at reservation, check-in, ticketing through to the corporate travel business, the end customer in TAM’s sales offices and callcenters, TAM’s loyalty program, travel agencies and other commercial partners.

Today, more than 60 airlines have chosen the full Altéa suite, while a total of 135 others use at least one component of the solution. Amadeus Altéa has also been selected by Star Alliance as the Star Common IT Platform (CITP).

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