Bangkok Airways has now implemented Amadeus
Direct Access across all its destination markets, and Amadeus
e-Ticket Direct in Myanmar. The implementation of these Amadeus
solutions will make it easier for travel agencies around the world
to access Bangkok Airways’ real-time seats and book their flights.
Amadeus Direct Access allows Amadeus’ travel agents to
connect directly to Bangkok Airways’ reservation system to check
the exact availability of its flights in real time. Travel agents
can thus obtain the most updated information, including “last seat
availability”, and obtain instantaneous booking confirmation,
thereby minimising the chance of synchronisation issues and
Bangkok Airways has also implemented Amadeus
e-Ticket Direct in one of its online travel markets, Myanmar. This
solution enables Amadeus’ travel agents in Myanmar to issue
e-tickets on Bangkok Airways’ flights, where previously they were
relying on manual processes. There is no Billing and Settlement
Plan (BSP) currently in operation in the country. Amadeus e-Ticket
Direct therefore provides wider ticketing coverage for Bangkok
Airways in Myanmar.
Mr Peter Wiesner, Senior Vice
President - Marketing, Bangkok Airways said, “In today’s
competitive environment, Bangkok Airways is always exploring ways
to make the booking and ticketing process as simple and accurate
as possible for our travel agency partners and their customers.
With Amadeus Direct Access, we can now facilitate smoother flight
bookings and help travel agents offer a higher level of service to
customers. Its real-time interactive functionality not only allows
us to minimise seat availability discrepancies by providing
up-to-the-minute information, but also to automatically confirm
and secure the sales made by travel agents.”
the deployment of Amadeus eT-icket Direct will now enable Amadeus
travel agents in Myanmar to issue Bangkok Airways’ e-tickets
although there is no local BSP, thereby increasing their product
offerings available to customers in this growing and increasingly
important market,” Mr Wiesner added.
Amadeus is currently running a joint
promotional campaign with Bangkok Airways for Amadeus-subscribing
travel agents in Thailand and Cambodia. Agents who book Bangkok
Airways seats with Amadeus up until the end of September will
stand a chance to win prizes.
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