SITA, a specialist airline IT provider, and Appear, a
leader in context-aware software infrastructure, will together
shortly implement the first-ever context-aware mobile platform for the
air transport industry (ATI).
This new platform will provide
common-use access to ATI applications “on demand” over wireless
and mobile networks, tackle information overload and allow
airlines, ground handlers and other airport customers to escape
dependence on manual processes, voice communications and
back-office reporting for a wide range of critical operational
functions, on an unprecedented scale.
projects are scheduled with three airlines in Sweden, Portugal and
the Netherlands, which will see SITA and Appear, deploy a hosted
context-aware test platform, able to support multiple mobile
application scenarios (including passenger and baggage processing,
aircraft and airport operations).
For example, the
mobile workforce concept enabled by handheld devices allows
aircraft turnaround with one duty manager for 4-5 aircraft rather
than the present “norm” of one duty manager per aircraft
turnaround. One airline is projecting double-digit reductions in
aircraft line maintenance intervention time and critical
handlers will save on fuel bills and benefit from workforce
efficiency gains thanks to remote management of diesel-powered
aircraft heaters and other ground service equipment. They will
also increase revenues thanks to more accurate usage reporting.
Greg Ouillon, SITA VP for Innovation, said, “As mobile
devices, networks and applications became ubiquitous, the last and
most important piece of the technology ecosystem required by SITA
was to provide a common-use platform to enable on-demand mobility
services at any airport. Appear’s context-aware middleware is a
fundamental building block of this new offer.
“Context-aware technology enables SITA to provide a range of
wireless applications to different stakeholders over a single
common-use multi-service architecture. Appear has the most robust
enterprise platform on the market, with existing deployments for
over 10,000 mobile workers in the transportation industry.”
Context-aware technology revolutionizes how
information is delivered, received and presented on mobile
devices. No longer do the users need to know what they are looking
for: The Appear Context Engine analyses each user’s situation
(context) and determines what information the user needs, what
data, voice or video needs to be delivered in real time, on the
job. The technology is tightly integrated with SITA’s back-end
applications and business process modeling tools.
Xavier Aubry, CEO Appear, said, “The SITA mobile platform, powered
by Appear, is the most significant technology development yet
related to airport mobile workforce enablement. For the first
time, an entire industry will be able to deploy on-demand mobile
workforce services, anywhere in the world, in order to
significantly reduce IT costs and optimize business processes.
From day one, the solution will be able to reach out to over 250
airports where SITA infrastructure is already in place and to
support tens of thousands of users.”
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