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Marriott Enhances Travel Agent Website

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Marriott International has redesigned its Travel Agent website to offer agents new functionalities based on specific feedback from the travel agent community. These functionalities include the ability to access and view commission statements online, and easier access and booking of Marriott’s Fam-Tastic rates. Additional enhancements allow for Marriott’s certified Hotel Sales Specialists to create their own user-friendly name and password for easier navigation of the site.

“The sleek new design, combined with the innovative functionalities, allows for even more engagement with our agent partners,” said Julius Robinson, vice president of global sales intermediaries for Marriott International. “We are confident that agents will be thrilled with the new enhancements to the site.”

Marriott’s longstanding commitment to the travel agent community began more than 20 years ago with the creation of the Fam-Tastic familiarization rate program, which now offers certified Hotel Sales Specialists special rates beginning at US$44 at over 2,900 Marriott International hotels worldwide. Marriott was also one of the first companies to centralize travel agent commissions, and today remains one of the only hotel companies to offer a double commission guarantee for commissionable rate bookings. Travel agents can become certified Hotel Sales Specialists by taking Marriott’s Hotel Excellence! training program for travel agents, now celebrating its 10th year.

Earlier this year, Marriott International launched the Love Travel Agents campaign, designed to celebrate and build awareness of the travel agency community and its partners. The campaign includes elements designed to help educate Marriott’s hotel sales teams on how to maximize the travel agent relationship. This global campaign can be accessed through the redesigned travel agent website, and allows travel agents and industry partners to download free Love Travel Agents collateral for their own unique business needs.

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