One of South America’s busiest airports, São
Paulo Guarulhos International (GRU), has installed the first
common use self-service (CUSS) kiosks in Brazil. Provided by SITA,
the kiosks allow passengers to check in for flights on Air Canada,
Air France, KLM or LAN from any kiosk.
The GRU CUTE Club, which is an organisation of
32 airlines operating at the airport, has already put six of the
SITA CUSS kiosks in place and over the next few months the airport
will install a total of 20, facilitating check-in and reducing
queues at check-in desks. It is expected that many more of the 32
CUTE CLUB airlines will soon be using the kiosks.
Paulo Dohnert, GRU CUTE CLUB Chairman, said, “By introducing
SITA’s CUSS kiosks we are providing faster check-in for our
passengers. The common use kiosks can be used by any of the
airlines to offer check-in to their passengers. Kiosks are popular
both with the passengers and the airlines because they offer
faster check-in at a reduced cost.
“In addition, by
sharing the kiosks, less infrastructure is needed at the airport
which in turn reduces congestion while saving costs.”
In the 2008 SITA/Air
Transport World Passenger Self-Service Survey, conducted at six
airports around the world, including São Paulo, 78% of passengers
had a positive attitude towards using kiosks and preliminary
figures for the 2009 survey show the airport’s passengers are
today even more positive towards the new technology.
“The arrival of these
SITA CUSS kiosks is a first for Brazil and demonstrates the
leadership and innovation of the airlines and airport operator at
São Paulo and the commitment to providing an improved passenger
experience,” said Olivier Layly, SITA Regional Vice President,
Latin America and Caribbean.
The second phase of project will
include the new SITA S3 kiosk which has one of the smallest carbon
footprints in the industry. Two S3 kiosks fit in the space of one
conventional model and they can print bag tags for self-tagging to
speed up the bag-drop process. They are also fitted with passport
and document scanners allowing the fast collection of advanced
passenger information and Electronic Travel Authorization Service
data for visa validation.
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