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Virgin Blue launches Redundancy Refund Policy

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Virgin Blue has launched a new ‘Redundancy Refund’ policy for travellers who have had the misfortune of suffering involuntary redundancy in the current economic climate.

The airline’s ‘Redundancy Refund’ Promise is designed to make life a little easier for travellers who have lost their jobs, but who have future flights booked with Virgin Blue, Pacific Blue, Polynesian Blue or V Australia that they may not wish to continue with or are now financially unable to take.

Virgin Blue Chief Executive, Brett Godfrey, said, “We’re aware of the impact the current economic situation can have and some among our team suggested we review our refund policy in the current environment.

“Extraordinary circumstances call for extraordinary measures and we wanted to assist those who have been unexpectedly impacted by the loss of their job by relaxing our standard policy.”

Travellers who wish to apply for Virgin Blue’s ‘Redundancy Refund’ must:

- have been made involuntarily redundant from a full time role after 19 June 2009 and be able to provide a letter from their employer confirming the redundancy details

- be aged 16 years or over

- make an application for a refund within 30 days of the involuntary redundancy taking affect

- make an application for a refund at least 14 days before the date of departure

Applications that satisfy all the requirements will be processed within five days working days of receipt of all necessary paperwork with the refund processed in 21 days or less from the date of the decision. Terms and conditions apply.

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