ASIA Travel

CountryLink implements Amadeus Rail’s IT solution

Search ASIA Travel Tips .com Latest Travel News Send to Friend Friday, 20 February 2009

Amadeus has launched the latest version of Amadeus Rail’s IT solution that provides rail operators with the technology to manage reservations, inventory, scheduling, seating, pricing and ticketing operations.

The new version is being initiated and implemented by the Australian railway carrier CountryLink. With the new version, CountryLink optimizes the use of its reservation system and can provide better service to its customers through both the Internet Distribution Solution and its call centre.

With Amadeus Rail IT CountryLink can now create and store customer profiles in their system. This makes the booking process faster and more efficient and so increases the number of bookings that CountryLink’s call centre can absorb.

Customer profile, which includes contact details, travel preferences, special service requests and booking history, also allows the operator to analyse and better understand its customer, to target marketing campaigns and eventually to create a loyalty program.

Doug Taylor, Reservation Systems Manager, CountryLink said, “This enhancement of Amadeus Rail IT suite is the response to some uncontested challenges in the rail industry. With a better understanding of our customers’ needs and behaviour, we are now ready to improve the way we serve them while making a wiser use of our marketing efforts.”

This new customer profile functionality also helps boost the efficiency of CountryLlink’s B2C online distribution channel. The system will store personal details and customer’s preferences, avoiding re-entering this information and making the booking process much faster.

Pricing enhancements now facilitate special promotions for marketing campaigns, the use of travel passes, and special fares for groups as pensioners and students. It also facilitates the offer of premium discounts for tickets with restrictions – as it is the case of airlines – for travellers who do not anticipate changes in their itineraries. This functionality increases railways’ revenue when changes and cancelations are made on bookings using these special fares.

In terms of carrier management enhancements, “Train-to-coach” will be an excellent time saving feature for emergency situations or during track maintenance when a train needs to be replaced by coach transport. In these events, the system automatically determines the best use of coaches to replace the rail service and brings the optimum combination of coaches based on destinations, pick-up points and the use of minimal number of buses. This functionality achieves a remarkable reduction of the manual intervention needed to analyse the best combinations, saves time and money to the carrier and assists the railway to improve safety and customer service to the traveller.

“This is the first Rail IT business enhancement initiated by CountryLink and delivered by Amadeus since the full integration of OneRail, a rail IT company acquired in June 2008. With the launch of this new version of Amadeus Rail IT, we are showcasing Amadeus’ commitment to the rail industry by providing the most complete and advanced product portfolio for rail in the travel and tourism industry” said Diane Bouzebiba, Head of Amadeus Rail Business Unit. “The heart of our concern is to ensure railway companies benefit from the strength and breadth of technology already mastered by Amadeus IT Group in other areas of the travel industry in order to offer the highest possible service to the rail travelling public.”

See other recent news regarding: Airlines, Aviation, Flights, Hotels, Promotions, New Hotels, Free Deals, Cruises, Eurostar, Amadeus, Rail, CountryLink, Australia

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
Exclusive HD video interview with Mr. Fumihiro Sakakibara, General Manager - Japan, Macao Government Tourism Office. Aviation industry update from the Group CEO of AirAsia, Mr. Tony Fernandes, and Gary Chapman, Emirates' President Group Services and dnata. Exclusive HD video interview with Mr. John R. Rolfs, General Manager of The Ritz-Carlton, Tokyo and Vice President Japan & Korea. In this interview, filmed in a luxurious suite at The Ritz-Carlton, Tokyo on Sunday, 24 September 2017, we ask Mr. Rolfs to tell us more about the property.
Macao Tourism Update Aviation: AirAsia and Emirates The Ritz-Carlton, Tokyo
What exactly is going to happen to The Dusit Thani Bangkok hotel, when will it close, what about the staff, when will the new Dusit Thani Bangkok open and what will it be like? In this exclusive HD video interview with Ms. Sukanya Janchoo, General Manager of The Dusit Thani Bangkok, Steven Howard of asks Khun Sukanya about the hotel, its markets, RevPAR and these major changes. Travelodge Hotels Asia’s Brands and Expansion Plans - Exclusive HD Video Interview with Stephen Burt, Chairman. Exclusive HD video interview with Alejandro Bernabe, Group Director of Avani Hotels and Resorts. We talk about Avani Hotels' future plans and what exciting new developments are in the pipeline. You will also learn that Avani is about to announce a new sub brand, is currently building its first resort with private pool villas and what the group's position is on new technology.
Dusit Thani Bangkok Travelodge Hotels Asia Avani Hotels & Resorts
Jonathan Wigley, CEO of Travelodge Thailand, outlines expansion plans in HD Video Interview. Exclusive HD video interview with Myanmar's Minister of Tourism and Hotels, H.E. U Ohn Maung, about the status of tourism in the beautiful and mystical country of Myanmar (formerly known as Burma). Birth of a Luxury Thai Hotel Brand - HD Video Interview with Christopher E. Stafford, Chief Operating Officer of the newly formed 137 Pillars Hotels & Resorts.
CEO of Travelodge Thailand Myanmar Tourism Update Birth of Luxury Thai Hotel Brand
This HD video tour of Thai AirAsia X's brand new 337-seat Airbus A330-300 aircraft was filmed at Don Mueang Airport in Bangkok, Thailand on 14 May 2014  Exclusive HD video interview with Jaime J. Bautista, President & Chief Operating Officer (COO) of Philippine Airlines (PAL) HD video of the interior and exterior of a Thai Vietjet Airbus A320-200.
Thai AirAsia X A330-300 PAL President & COO Thai Vietjet A320-200
Inside Qatar Airways Boeing 787-8 Dreamliner - HD Video It takes 800 workers between 65 and 80 days to assemble, install, test, paint, furnish and deliver an Emirates Airbus A380. Showers, Bars, Lounge - The Emirates Airbus A380 Has Them All - HD Video Tour Thai Airways International Takes Delivery of Brand New Boeing 777-300ER
Qatar Airways B787 Emirates A380 Thai Airways B777-300ER
Latest Travel News
Copyright © 1997-2017