Passengers at Singapore Changi Airport can now enjoy an enhanced travel experience following the launch of two
new innovative features – the Common Use Self-Service kiosks and
the Passenger Reconciliation System (PRS).
These features, launched in partnership with
ARINC, a leading transport communications provider, aim to simplify
the airport experience for passengers and minimise the
inconvenience commonly associated with the normal airport check-in process.
Passengers can now use these mobile kiosks to check
in themselves, saving time and streamlining their travel
Five participating airlines have committed to use the
common use kiosks to date – Royal Dutch Airlines (KLM), Northwest
Airlines (NW), Cathay Pacific (CX), Air France (AF) and United
There are currently 8 common use kiosks in
operation at Terminal 1, serving the passengers of KLM, AF and NW.
CX and UA will roll out their systems later this year.
Besides the common use kiosks, Changi
Airport Group has implemented another new initiative – the
Passenger Reconciliation System (PRS) – to further improve the
With this new system, participating airlines
can connect their own check-in systems with the PRS to allow
real-time automated checks on self-printed boarding passes.
With PRS, departing passengers with no check-in
baggage can enjoy a seamless journey as they no longer need to
queue at the check-in counters to get their self-printed boarding
passes verified by counter staff.
They can instead proceed
straight to the immigration access point where their passes will
be verified automatically by security officers using 2D barcode
scanners. CX is the first airline to fully leverage the advantages
of the PRS.
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