Innovations at Changi Airport Help Enhance Passenger Travel Experience

Passengers at Singapore Changi Airport can now enjoy an enhanced travel experience following the launch of two new innovative features – the Common Use Self-Service kiosks and the Passenger Reconciliation System (PRS).

These features, launched in partnership with ARINC, a leading transport communications provider, aim to simplify the airport experience for passengers and minimise the inconvenience commonly associated with the normal airport check-in process.

Passengers can now use these mobile kiosks to check in themselves, saving time and streamlining their travel experience.

Five participating airlines have committed to use the common use kiosks to date – Royal Dutch Airlines (KLM), Northwest Airlines (NW), Cathay Pacific (CX), Air France (AF) and United Airlines (UA).

There are currently 8 common use kiosks in operation at Terminal 1, serving the passengers of KLM, AF and NW. CX and UA will roll out their systems later this year.

Besides the common use kiosks, Changi Airport Group has implemented another new initiative – the  Passenger Reconciliation System (PRS) – to further improve the check-in experience.

With this new system, participating airlines can connect their own check-in systems with the PRS to allow real-time automated checks on self-printed boarding passes.

With PRS, departing passengers with no check-in baggage can enjoy a seamless journey as they no longer need to queue at the check-in counters to get their self-printed boarding passes verified by counter staff.

They can instead proceed straight to the immigration access point where their passes will be verified automatically by security officers using 2D barcode scanners. CX is the first airline to fully leverage the advantages of the PRS.

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