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Eurostar has scrapped its £5 booking fee for all
ticket reservations made through its UK-based call centre.
The removal of the charge will enable travellers
to make journey enquiries by telephone and complete their
reservations at the same price as booking via the Eurostar
website.
However, in a move that is sure to displease
customers that enjoy the ease and benefits associated with using
their preferred credit cards, the company has started charging for
each credit card transaction.
Eurostar is now charging £3
per credit card transaction for all bookings by phone and on the
internet. Eurostar says that the charge will offset most of the
costs levied on it by the credit card companies. All bookings by
debit card still remain free.
Nick Mercer, Commercial
Director, Eurostar said, “We’re scrapping the fee for booking
through our British call centre in order to give travellers even
better value and service. The costs levied by credit card
companies are out of our control and we are having to pass these
on, but we want travellers to have the choice of avoiding extra
charges and thus all debit card bookings will remain free.”
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