Qantas plans to overhaul its domestic airport
check-in with an aim to halve check-in times for customers at
CityFlyer ports across Australia.
Speaking at the National Aviation Press Club
on Wednesday, Qantas Chief Executive, Mr. Alan Joyce, said the Airport
of the Future initiative would begin next year with the
introduction of next generation check-in.
“Qantas will be
introducing new world-leading technology to revolutionise the
airport experience for its customers around Australia,” Mr. Joyce
said. “Qantas Frequent Flyers’ cards will be embedded with an
intelligent chip, transforming them into personal boarding
passes linked to permanent bag tags.”
These innovative cards will enable Qantas
passengers to swipe their Frequent Flyer card on a reader and
head to a simplified baggage drop, or straight through the
security process to their departure gate, or Qantas lounge.
The first stage of the Airport of the Future initiative
will commence in Perth in mid-2010. Roll-out
will then commence in Sydney towards the end of next year,
Melbourne in early 2011 and remaining CityFlyer ports through
The service will be available for all Qantas
Frequent Flyers from Silver through to Platinum and all Qantas
Club Members. Bronze Frequent Flyers and non frequent flyers
will also see significant upgrades to their check-in arrangements,
with hosted kiosks and rapid bag drop.
“With this new personal
boarding pass and permanent bag tag, checking in baggage will
no longer be a chore – no more baggage stickers and weigh-ins at
the desk. While the process will be simple, the technology behind
it will ensure the full range of security checks remain solidly
in place,” Mr. Joyce said.
Mr. Joyce said the new approach was
expected to halve check-in time.
“Next-generation check-in is
all about responding to our customers’ desire for increased
speed and ease through the airport process,” he said.
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