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Etihad Airways has
met the 1 June deadline, set by IATA, for paper tickets to be scrapped.
The Abu Dhabi-based airline
offers e-tickets across the entirety of its network with the three remaining destinations of Peshawar, Tehran and Khartoum now available online.
In addition to meeting the IATA deadline for e-ticketing on its own flights, Etihad has also now achieved 96% e-ticketing with it’s
interline partner airlines.
Chamindra Dayan
Lenawa, Etihad Airways’ manager e-ticketing, said: “Interline e-ticketing demonstrates Etihad’s ambitions to provide our
customers with a stress-free travel experience, not only on Etihad flights but also with our interline partner airlines. E-ticketing also offers
a greater level of security both in terms of the
document and relevant information.”
Etihad began implementing commercial e-tickets in July 2006 following a successful fast-track project and has gained praise from IATA and
the system provider, Amadeus.
IATA began the drive to 100% e-ticketing as part of its “simplifying the business” programme in June 2004, which is designed to
make travel and freight more convenient and at the same time more cost efficient.
Greater convenience is provided to air travellers as they can conveniently make late changes to a booking. Ticket changes can also be
made over the phone, removing the need for flyers to visit an airline sales office.
When checking-in for a flight customers simply need to present their passport and e-ticket number. The relevant boarding passes are then
issued, and the luggage can be checked in.
The Abu Dhabi-based airline also has agreements with more than 50 international carriers which allow passengers to book and fly with
Etihad and the partner airlines using a single e-ticket.
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