Malaysia Airlines has
teamed up with AeroMobile, one of the world’s leading in-flight mobile phone
operators, to offer in-flight mobile phone and data services.
The introduction of this innovation allows passengers on Malaysia Airlines’ flights to safely
use their own BlackBerry-type devices and mobile phones to send / receive emails and text
messages, and to make and receive voice calls.
The lightweight system was installed on a Boeing 777-200 aircraft of the Malaysian national
carrier which will serve flights of its network covering selected European routes, Australia,
and across the Asian region including China and Japan. The facility has been extensively
trialed on the aircraft over the last few weeks, testing all aspects of the system in-flight using
standard BlackBerrys and mobile phones prior to being launched now for full passenger use.
With the availability of this inflight facility, customers can now safely use their mobile phone
or Personal Digital Assistant (PDA) during the ‘cruise’ phase of flight without affecting the
aircraft systems and ground telecommunication networks.
AeroMobile supports the General Packet Radio Service (GPRS) mobile data to support
BlackBerry and other ‘push email’ services including email attachments, as well as voice
calls and sms text messages. The GPRS data feature exploits AeroMobile’s unique
capability to operate BlackBerry and other email services using Inmarsat’s Swift64 satellite
system, which has been added to the trial Boeing 777 aircraft.
The Malaysia Airlines Boeing 777 aircraft was equipped with the AeroMobile system during a
routine maintenance check, and has received aviation safety approvals (‘Supplemental Type
Certificate’) from both the Malaysian Department of Civil Aviation (DCA) and the European
Aviation Safety Agency (EASA). Appropriate approvals have also been granted by the
Malaysian authorities to operate the service.
Malaysia Airlines Managing Director/CEO Dato Seri Idris Jala said,
“This is one of the inflight service comforts that we are introducing on a trial basis for our
customers as a Five Star Value Carrier. The trial will be conducted for a period of time and if
the evaluation findings are positive, we aim to have this facility fully operational in the
remaining wide body aircraft of our fleet by next year. With this facility, we definitely have a
competitive edge and firmly believe that both our business and leisure passengers will very
much welcome this new service.”
of the service will be billed on their regular phone bills by their own service providers as with any
other international roaming call. AeroMobile is working with Malaysia’s mobile phone
operators and their customers will be able to use the AeroMobile service if they travel on the
equipped aircraft. The system will be available on a number of Malaysian Airlines’ regional
and long haul routes including flights to Africa, Japan, Australia and the
The cabin crew of the national carrier are also being trained to guide and clarify to
passengers on the need to be mindful of other passengers preferences. Passengers will be encouraged to switch their phones to silent
or vibrate mode when used in the aircraft.
Passengers say NO to Inflight Mobile Phone Use and other recent