To provide customers with an even faster, more convenient booking and check-in experience, Delta Air Lines has simplified the ticket purchase process at delta.com and introduced an improved kiosk experience at airports throughout the country,
as well as curbside check-in for customers traveling internationally.
Delta’s improved kiosk technology, now available at more than 1,300 Delta kiosks in 195 U.S. cities, reduces the number of screens a passenger
clicks through when checking in. The new system also provides easier access to flight itineraries and real-time weather conditions at their
destination. In addition, customers can elect to bypass baggage-check screens if they are not checking bags, trimming the transaction to as
little as one click - from start to finish.
Delta anticipates more than 26 million customers will check in using kiosks in 2008 and expects the new kiosk technology will reduce already
quick transaction times by as much as a minute for many customers.
New functionality at delta.com allows customers to save their profile to reduce steps in the booking process, saving many online customers
time by allowing them to complete booking in 30 seconds or less - from start to finish.
To expedite the check-in process for passengers traveling internationally, Delta also introduced curbside check-in and baggage drop at all Delta
domestic and select Delta Connection curbside locations. Effective 1
December, Delta will discontinue the $3 curbside check-in fee charged for
domestic and international customers traveling on Delta and Northwest-operated flights at airport locations worldwide. Customers can save
even more time by checking in for their domestic or international flight, and checking
This month, Delta is giving its
SkyMiles members even more reasons to check in online, awarding a total of five million SkyMiles, including a
grand prize of one million SkyMiles, in an online sweepstakes at
To be eligible for the “Million Mile Sweepstakes,” Delta customers must check in online and print their full boarding pass with destination
highlights at delta.com before 28 February 2009. The boarding pass will include a code customers can enter at
to participate in the sweepstakes.
Customers can enter the sweepstakes a maximum of one time per day.
In addition to the one million mile grand prize, 160 prizes of 25,000 miles will be awarded to customers who check in online and experience
delta.com’s faster, more user-friendly check-in process. Sweepstakes winners will be selected at random and announced by
15 March 2009.
“Delta is committed to providing faster, more convenient self-service options for our customers,” said Josh Weiss, managing director of
delta.com. “Whether they are visiting delta.com or checking in at a kiosk or curbside, these enhancements save time for our customers
whenever they travel with us.”
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