Malév launches Web Check-In Service in Hungary

Malév, the national carrier of Hungary, has launched a web check-in service. This new offering, using technology from aviation IT specialist SITA, enables Malév passengers departing from Budapest Ferihegy airport to check-in quickly and easily from anywhere, avoiding queues and speeding their journey through the airport.

Péter Leonov, CEO, Malév said, “Passengers are demanding more self-service options and we are delighted to make them available. With our new Online Check-in Malév’s e-ticketed passengers departing from Budapest to all short haul destinations can check-in from the comfort of their own home, office, or indeed anywhere they have Internet access.

“Web check-in is just one of the many ways we are providing options to our customers to ease their journey with us. Already we have installed 6 self-service check-in kiosks at our home base Budapest Airport and for many years now we have provided online booking to all our customers. Over the next 12 months we will extend Online Check-in to our passengers flying from any airport where this type of check-in can be implemented.”

Airlines are increasingly offering web check-in as way to improve service while cutting overheads and reducing congestion at overcrowded airports. According to the 2008 Airline IT Trends Survey 92% of airlines plan to offer the service within the next two years.

Ilya Gutlin, Regional Vice President Eastern and Central Europe SITA, said, “Extending check-in services to the web fulfils three objectives – it increases passenger satisfaction, helps to reduce congestion at airports and reduces costs.

“Over the past year, we have worked very closely with Malév to support the airline’s reMAke programme aimed at boosting revenues and reducing costs. Our integrated solutions including; common use self-service (CUSS) kiosks, departure control system, and suite of inventory, revenue management, fares and pricing applications have enabled the airline to move to providing efficient self-service which will meet the aims of reMAke.”

Malév is a member of the oneworld alliance and operates scheduled flights to almost 50 cities in 33 countries.

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