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In the past 15 months, 30 airlines have signed up for the Amadeus Ticket Changer
(ATC) solution in order to fully automate their ticket change and re-issue processes, accurately collect associated additional revenues and improve the productivity of their customer service
agents.
The latest airlines to deploy ATC at their sales offices are Air Berlin, Conviasa, Iberia, Icelandair, KLM Royal Dutch Airlines and
LTU.
Amadeus Ticket Changer completely automates the time-consuming and complicated ticket change process and can help save as much as
80% of the time required to change a ticket. It can be used to re-issue any type of ticket, domestic or international. It immediately calculates
the price difference and relevant information in the currency required, enabling sales agents to instantly issue the new ticket in an efficient
and secure manner. By processing fares, taxes and penalty fees in an end-to-end automated process, airlines ensure an accurate process
to collect expected revenues.
Amadeus is set to roll out ATC to more airlines, as well as travel agencies, in 2008, in countries across Europe and Latin America,
accompanied by an aggressive product evolution.
According to Thorsten Scherzer, Vice President Distribution, for
Air Berlin, “ATC will enable us to offer an
enhanced service to our customers, providing them with flexibility and a wider variety of options when rebooking their travel. One out of
every ten tickets we issue are subject to a ticket change, so this is an important service issue. ATC will allow us to transform what used to
be a complicated and cumbersome technical procedure into what is now a very quick and efficient sales and service
process.”
In the course of 2008, Amadeus will add a number of new functions to the existing product, such as the ATC Shopper, which will offer up to
200 ticket change options to the airlines’ customers in one go, using calendar and upsell types of display. Further, ATC will be rolled out to
the travel agency market in nine new markets, including UK, France, Spain, Benelux, Scandinavia and Mexico. This follows the successful
launch of the solution to the US travel agency market.
Amadeus Ticket Changer is completely integrated with the fares and ticketing processes in Amadeus' Altéa Customer Management
Solution (CMS) and used throughout multiple distribution channels, including the online channel.
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