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United Airlines
has appointed Pete McDonald as chief administrative officer and John Tague chief operating officer.
McDonald, who has held numerous senior leadership roles at United in his 39-year career
and most recently was chief operating officer will be responsible for corporate policy and strategy regarding customer and employee experience, technology, communications, safety and
security, and maintaining key internal and external relationships in the foregoing areas.
The new role combines a number of corporate
functions to enable successful execution of the strategy outlined in the company's five-year plan, including: customer experience; human
resources; labor relations; safety and security; industry, environmental, corporate and governmental affairs;
and information systems. Graham Atkinson, chief customer officer, will continue to spearhead United's customer experience work and will report to McDonald.
Tague will take on the role of chief operating officer, responsible for airport operations; cargo; maintenance; operational services, Ted and
United Express; flight operations; onboard service; marketing; Mileage Plus; united.com; call centers; sales; alliances, international and
regulatory affairs; and planning, including scheduling and revenue management activities.
Tague
has considerable operational experience, having held several leadership roles in the industry before joining
United five years ago. Most recently, Tague served as chief revenue
officer.
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