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Amadeus
has implemented its solution for spa management operations, the Reservation Assistant,
for over 30 hotels across Asia Pacific, including Centara, Four Seasons, Hyatt International, Mövenpick, and
Swissotel.
Developed by TAC Informationstechnologie GmbH, the Reservation Assistant equips hoteliers with a comprehensive set of tools, including
reservation management, package administration, therapist allocation and individual guest care and management services, in one seamless
solution. The system is installed with a simple interface and rich features, including 100% scalability and an integration option with a hotel’s main
Property Management System (PMS).
Spas are an increasingly essential element for hotels, particularly in the prestige and boutique sector. Once considered a mere differentiator,
spas are now seen as a necessity for many classes of travellers. On average, hotels with an emphasis on spa and wellness can
see these services account for
approximately 25% of their annual revenue. This was not the case just five years ago. Subsequently, hotelier demand for effective spa
management solutions has risen sharply in recent years as well.
“Operational management tools have been gaining significance as properties are looking to upgrade their management spa systems to lower
operating costs, while increasing efficiency and guest satisfaction. Few other sectors must meet the exacting standards of flawless customer
service that our spa and hospitality partners strive for. With guest satisfaction being wholly inherent to the product offering, the Reservation
Assistant provides a critical set of tools to meet the challenges of this rapidly expanding market,” said Bruno des Fontaines, Vice President,
Hospitality Business Group, Amadeus Asia Pacific.
David Good, Vice President of
Operations at Centara Hotels & Resorts, added, “The Reservation Assistant has an impressive track record for enhancing the guest experience. As customer satisfaction is central to everything
we do, we’re excited to implement the solution at our spas around South East Asia. We believe Reservation Assistant will set the standard for all
of our spa locations, and we look forward to continue working with Amadeus in the months to
come.”
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