Oakwood launches Enhanced Online Reservation System

Oakwood has enhanced its existing online inventory availability application. The enriched application, OLR 2.0 (Online Reservation version 2.0), has launched after more than four years of collaborative preparation and adds real time rate quote and reservation submittal capability to its existing search functionality.

Oakwood's customized inventory availability software application allows the company's dedicated reservation and sales professionals to quickly and easily search its expansive inventory of furnished apartments in every market. The enhanced reservation process benefits Oakwood guests and relocation professionals by reducing the time it takes to locate and reserve the temporary furnished apartment that best meets their needs.

"Oakwood Worldwide has the largest inventory of temporary furnished apartments in the industry, and we are continually looking for innovative ways to improve the way we search to find the right furnished apartment or home for our customers," said Gavan James, SVP of Corporate Housing for Oakwood Worldwide. "The enhanced reservation application not only streamlines the process of finding the ideal apartment for each client and guest but enables us to seamlessly reserve it in real time through a one-step reservation process, thereby increasing customer satisfaction and our internal and external efficiencies."

The enhanced online reservation system will:

- Provide accurate rate quotes for clients based on their specific housing requests. 
- Seamlessly integrate reservation information from different applications to make availability search results in real time. 
- Enable reservation professionals to respond quickly to customer inquiries.

"Due to our vast inventory, we needed a powerful program that most effectively sorts and locates the thousands of locations we offer. With this new technology, we can elevate the level of customer service we deliver to our guests and ensure they receive the best housing solution possible," James added.

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