ASIA Travel Tips.com

 

Strong Preference for Self-Service Check-In at Paris Charles de Gaulle

Search ASIA Travel Tips .com Latest Travel News Send to Friend Friday, 12 December 2008

According to results from the latest SITA / Air Transport World Passenger Self-Service Survey, a global survey of air travellers’ habits and attitudes, travellers using Paris Charles de Gaulle (CDG) have the highest preference for self-service check-in but it is mainly Air France passengers who exercise the option.

Despite the fact that 69% of CDG passengers expressed a preference for self-service check-in - more than at any other airport in the survey - on the day of the survey only 29.9% actually used the service.

The overall low usage rate is explained by the fact that 82.3% of the non-Air France passengers declared that self-service check-in was not available to them on the day of the survey and only 7.3% of these non-Air France passengers used it.

On the other hand, 58.2% of Air France passengers used self-service check-in. This was higher than the 56.2% usage rate which was recorded at the world’s busiest airport, Hartsfield-Jackson, Atlanta.

A closer look at the results for CDG shows that passengers had a three-to-one preference for using kiosks (22.7%) compared to the web (7.2%) for check-in.

Passenger willingness to use self-service kiosks for flight transfers at CDG was the highest across all six airports surveyed at 65% compared to a global average of 54%.

The SITA / Air Transport World Passenger Self-Service Survey takes an in-depth look at the attitudes and habits of a representative sample of the 232 million passengers who use six of the world’s busiest airports across five continents: Hartsfield-Jackson, Atlanta; Mumbai International; Charles de Gaulle, Paris; Moscow Domodedovo; Sao Paulo Guarulhos, Brazil; and OR Tambo International Airport, Johannesburg.

The data is extracted from interviews with 2,143 passengers from over 60 countries travelling on over 100 airlines, conducted at the departure gates earlier this year.

Another particular feature of CDG passengers is they are overwhelmingly in favour of paper boarding passes (95%) despite the arrival of electronic boarding passes which only 3% of CDG passengers prefer compared to a global average of 34%. And 95.9% would not want to use a boarding pass sent to their mobile phone to check-in.

CDG passengers also had the lowest tolerance for airline or airport use of location-sensing technology e.g. mobile phones, to locate them and guide them through the airport with 95% of those surveyed opposed to such a development.

Dominique El Bez, SITA Marketing Portfolio Director, said, “Overall the survey tells us that self-service is here to stay but it does highlight areas where airlines and airports need to take a second look to ensure they are getting a return on their investment in new technologies and that it delivers value to passengers.

“The public passing through Paris Charles De Gaulle should be encouraged to familiarise themselves with the convenience of the web for both online booking and self-service check-in. Their willingness overall to avail of self-service check-in kiosks is clear so that provides a good platform to encourage use of other self-service functionality.

“The relatively low usage rate or reported non-availability of self-service check-in on the day of the survey emphasises the importance of disruption management and zero IT downtime to support the self-service environment.”

At just 7.2%, the web check-in rate for CDG is one of the lowest worldwide compared to Mumbai (19.3%), Atlanta (18%) and Sao Paolo (12.8%). Globally, the survey found that 60% of passengers stated they will use web check-in in future; in CDG the percentage is 65%.

The proportion of CDG passengers who never used a self-service check-in kiosk was 42.9% and lack of familiarity with the web as a channel for check-in was high with 77.9% never having used it. This non-use percentage was only topped by Moscow Domodedovo (85.3%) and Johannesburg (83.2%).

See other recent news regarding: Airlines, Aviation, Flights, HotelsPromotions, New Hotels, SITA, Paris, France, Survey, Research, MasterIndex, Airports

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Sustainable Hotels and MICE. Exclusive HD video interview with Grace Kang, Managing Partner of Greenview Hospitality. Criteo Travel Flash Report 2016. Exclusive HD video interview with Mr. Daniele Beccari, Global Head of Travel at Criteo. Chef Fernando Arevalo, originally from Bogota, Colombia, worked his culinary magic in New York and Hong Kong before moving to Singapore where he is today the Executive Chef of Artemis Grill on the 40th floor of Singapore's newest green building - CapitaGreen.
Sustainable Hotels and MICE Criteo Travel Flash Report Colombian Chef in Singapore
Exclusive HD video interview with Mr. Hiroshi Sawabe, Executive Director of the Office of International Tourism, at JATA (Japan Association of Travel Agents). In this interview filmed on 24 September at the JATA Tourism Expo 2016 in Tokyo, Japan, Mr. Sawabe speaks to Steven Howard of TravelNewsAsia about the status of tourism within the country. HD Videos from Sabre's Travel Technology Exchange APAC 2016. Sabre, a leading technology provider to the global travel industry, hosted over 500 members of the Asia Pacific travel industry at its inaugural Asia Pacific Travel Technology Exchange (TTX) conference in Beijing from 21 to 24 September 2016 Spa and Wellness Industry - HD Video Interview with MD of Thailand-based Destination Spa Management, Joy Menzies.
Japan Tourism Update Sabre TTX APAC 2016 Destination Spa Management
Jonathan Wigley, CEO of Travelodge Thailand, outlines expansion plans in HD Video Interview. Exclusive HD video interview with Myanmar's Minister of Tourism and Hotels, H.E. U Ohn Maung, about the status of tourism in the beautiful and mystical country of Myanmar (formerly known as Burma). Birth of a Luxury Thai Hotel Brand - HD Video Interview with Christopher E. Stafford, Chief Operating Officer of the newly formed 137 Pillars Hotels & Resorts.
CEO of Travelodge Thailand Myanmar Tourism Update Birth of Luxury Thai Hotel Brand
This HD video tour of Thai AirAsia X's brand new 337-seat Airbus A330-300 aircraft was filmed at Don Mueang Airport in Bangkok, Thailand on 14 May 2014  Exclusive HD video interview with Jaime J. Bautista, President & Chief Operating Officer (COO) of Philippine Airlines (PAL) HD video of the interior and exterior of a Thai Vietjet Airbus A320-200.
Thai AirAsia X A330-300 PAL President & COO Thai Vietjet A320-200
Inside Qatar Airways Boeing 787-8 Dreamliner - HD Video It takes 800 workers between 65 and 80 days to assemble, install, test, paint, furnish and deliver an Emirates Airbus A380. Showers, Bars, Lounge - The Emirates Airbus A380 Has Them All - HD Video Tour Thai Airways International Takes Delivery of Brand New Boeing 777-300ER
Qatar Airways B787 Emirates A380 Thai Airways B777-300ER

Latest Travel News
Advertising
Advertising

 
Copyright © 1997-2017 ASIATravelTips.com/TravelNewsAsia.com