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InterContinental Dubai Festival City wins Concierge Team of the Year 2008

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After less than one year in operation, the concierge team of the InterContinental Dubai Festival City has been awarded the title of ‘Concierge Team of the Year 2008’.

The annual competition, sponsored by the Dubai Department of Tourism and Commerce Marketing, sees five star properties in Dubai contend for the coveted title each year. After undergoing a stringent number of trials, which include a written test of Dubai heritage and contemporary attractions, quick fire buzzer round, a high-pressured scenario question, and a visit from a ‘mystery shopper’, the points are calculated and winners announced.

The InterContinental Dubai Festival City team led by Chief Concierge Adam Keast managed to secure the title just 11 months after the launch of the hotel, demonstrating their impressive local knowledge and excellent customer service. This is also the inaugural entry for InterContinental in the Dubai competition.

InterContinental’s unique concierge programme aims at providing guests with an ‘In the Know’ insight of the local area, so more than simply visiting a destination, the guest may feel they encountered it. Chief Concierge Adam Keast is a firm believer in the programme, spending time training his team and encouraging them all to explore and share their Dubai experiences with each other, from Bellmen up to team leaders. Following the programme, the information gathered was then compiled into an introductory video to Dubai and made available on the hotel’s website allowing guests a personal insight to their destination before stepping foot in the hotel lobby.

Adam is immensely proud of his team, of which all but one has less than a year’s experience in Dubai, a pride shared by Area General Manager Mr. Tom Meyer, “To be number one in Dubai after less than a year in operation is a phenomenal achievement for Adam and his team of exceptional concierge. They are a testament to the ‘In the Know’ programme, and an example of what a dedicated group of individuals really can do.”

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