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InterContinental Hotels Group
has appointed a new Chief Concierge to lead the front office team including expert Concierges at
its three new properties to open later this year at Dubai Festival City.
Adam Keast has joined IHG in Dubai Festival City to further challenge his career after spending six
years as a Chief Concierge for various luxury hotels and resorts in Australia, including working for
three properties belonging to the ‘Leading Hotels of the World’ group.
Adam has twelve years of hospitality experience, starting as a
Porter in 1995 on the Sunshine coast in Queensland after teaching English in Japan. His most recent
position was as Chief Concierge at one of Australia’s most exclusive private
resorts, Hayman Island. Adam was presented with the highly coveted ‘Les Clefs d’Or’ (Golden Keys) in 2003 after gaining
membership to the elite organisation of the same name. For a Concierge this is an esteemed honour
as it is the highest award of proficiency for their craft.
Adam will oversee his team throughout the three IHG properties, consisting of the InterContinental, Crowne Plaza and
InterContinental Residence Suites, which are at the heart of the iconic mixed-use development
project, Dubai Festival City. The hotels are connected to the Festival Waterfront Centre boasting 550 shops, and 90 restaurants
and cafés, and the luxury 100-berth marina, via a waterfront promenade.
“The role of the concierge is dynamic and
challenging at all times. We are here to turn dreams into reality at all hours of the day and night. To the concierge, nothing is impossible.
Impossible just takes a few more phone calls,” said Adam who could be organising a private jet one minute, and finding tickets for a sold-out concert
the next.
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