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Abacus
has developed a Subscriber Last Mile Monitoring System (SLMS) that can detect problems in
third party networks which connect the 'last mile' between Abacus and its more than15,000 travel
agency locations.
Mr John Lim, Vice President of IT and Operations for Abacus International, said the new system
would allow Abacus to work with local network providers to reduce service interruption and improve
the quality of service to Abacus subscribers.
"The SLMS is a simple plug-and-play black box that provides network monitoring information to our
National Marketing Companies (NMCs) in each country. Previously, this could only be done by large
corporations with round-the-clock Network Operations Centres," Mr
Lim said.
The new system provides information on overall travel agent last mile availability, latency (response
time) and the number of network errors.
The NMCs will be alerted by email if any last mile problems arise and statistics documenting past performance will help Abacus address
fault/outage issues with the local network provider on behalf of the travel agent.
Pakistan, Vietnam, Philippines and Cambodia have recently deployed SLMS and Abacus has plans to expand its coverage to other markets
such as China, Hong Kong, Sri Lanka and India later this year.
Mr Sam Wong, General Manager, Pakistan NMC, said, "Last mile monitoring is extremely valuable because technical outages caused by
third-party suppliers can significantly hamper bookings and negatively impact customer service standards. The SLMS, allows Abacus to
identify and solve transactional issues more quickly, thereby minimising delays and improving operational efficiency for travel agents."
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