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Due to
a delay in regulatory approval, Viva Macau has been forced to postpone
its direct services to Sydney. The services were scheduled to commence
Wednesday, August 15, 2007.
A revised commencement date of the thrice-weekly service
has not yet been confirmed.
Con Korfiatis, the airline’s Chief Executive said, “We are greatly disappointed with the last-minute
unforeseen postponement, and we sincerely apologize for the inconvenience
this may have caused our customers.”
“However, we expect only a small number of flights will be affected until we have received the final approval.”
In
an attempt to minimize the inconvenience to affected passengers, both in Macau and Sydney. Affected passengers will be offered
either:
1) A full refund on the total amount of air ticket(s) purchased, or
2) Viva Macau will arrange another flight with another airline via Hong Kong or on a replacement aircraft on a similar schedule, or
3) Re-book on a future Viva Macau flight.
In addition to this,
Viva Macau is also offering each affected passenger a free return ticket to any of
Viva Macau’s scheduled destinations, redeemable within twelve months.
Affected customers in
Macau should contact Viva Macau at (853) 8010 190 or (853) 8010 195 or (853) 8010 197.
Affected customers in Sydney should contact International Charter Group at
1300 848 262 (toll free) or (612) 9762 1020.
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Airlines,
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Viva
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