Jet Airways Implements Automated Online Risk Management Solution

India’s Jet Airways has implemented an automated online risk (fraud) management solution. A leading provider of electronic payment and risk management solutions, CyberSource, is providing its Decision Manager solution to Jet Airways to help streamline online risk management processes and reduce fraud.

Previously, Jet Airways relied on its internal solution and review processes when managing its online payments. With CyberSource’s Decision Manager, Jet Airways can now update its procedure with an automated and flexible risk management solution specifically tailored to the Indian market.

Decision Manager automatically evaluates transactions in real-time. Based on a combination of rules determined by Jet Airways, the airline is able to estimate whether the online ticket purchase should be accepted, rejected or reviewed. All this happens within a span of a few seconds. The rules can be updated at any time via an easy-to-use business interface. This flexibility enables companies to continually adapt fraud screening strategies to meet the unique requirements in the marketplace.

Mr. Gaurang Shetty, vice president, marketing at Jet Airways, said, “We implemented CyberSource’s solution, Decision Manager, which we believe will help us take proactive action on suspect online ticket purchases, thus reducing fraud. We are committed to customer data security with credit card security being a top-most priority at Jet Airways.”

“Our recently implemented enhanced online payment security, viz. Verified by Visa and MasterCard SecureCode, along with Decision Manager, will now give our customers further confidence to transact using their credit cards on jetairways.com” Mr. Shetty added.

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