Adria Airways to use Star Alliance Common IT Platform

Star Alliance Regional Member Adria Airways, the Slovenian flag carrier, has decided to replace its current legacy IT system with the Star Alliance Common IT Platform (CITP), the alliance’s next generation technology platform for Customer Management Systems. Under the guidance of Star Alliance Services, an agreement was recently signed between Adria Airways and Amadeus, the IT provider for the platform.

“Adria Airways will be the second Star Alliance regional member carrier to use the Common IT Platform. We are very pleased with this decision as it further underlines how the CITP suits both carrier’s requirements and expectations,” said Aman Khan, VP Information Technology, Star Alliance.

Adria Airways has been using passenger IT solutions from Lufthansa and later Lufthansa Systems since 1986. Global shifts in airline transportation market, tightened cost control, demand for new passenger services and strong competition have all been placing pressure on existing information technology infrastructure. Contemporary systems have to be reliable, flexible, modular and standardised, so Adria Airways continuously observed IT trends and technical breakthroughs in the industry. Evaluation of competitive solutions have given the Star Alliance Common IT platform advantage in many fields, thus increasingly becoming a standard among Adria's strongest partners.

“Adria Airways has always been following the path of delivering the highest level of service to its customers and the implementation of the next generation IT platform is the logical step forward on this path. It will enhance our competitiveness, simplify some of the key processes within our company and enable our customers to efficiently enjoy all the benefits of Star Alliance products,” said Tadej Tufek, CEO Adria Airways.

The new platform is the first next generation Customer Management System available in the airline industry and is based on state-of-the-art technological infrastructure and software. This will enhance customer service functionalities, specifically for sales and airport environments,  including such transactions as schedule, availability, inventory, reservations, fare quote and ticketing as well as passenger check-in. The improvement in customer service will come through ease of use as well as through the provision of better quality and common data for airline service agents when dealing with alliance customers.

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