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Complete Pricing Plus, just launched by
the GDS, Galileo, aims to provide travel agents with more detailed information on hotel rooms and rates, enabling
them to offer better customer service. The new product should also help
save time for both hoteliers and
agents by reducing the number of queries about hotel rates and room information.
Complete Pricing Plus builds further on Galileo’s existing Complete Pricing functionality and
enables hoteliers to return pricing options such as charges for
children, cribs and extra bedding within an availability request. This not only enhances leisure
booking facilities but also provides a consistent approach with the way online travel agencies price
hotel stays.
The new functionality also allows hotel suppliers to present standardised room and rate responses
in a structured format, identifying key features such as room view and meal plan. It provides agencies, tour operators and online retailers
with the ability to interpret the information within the booking more easily, providing a total cost upfront which includes the more complex
needs and occupancy requirements of leisure travellers.
According to Niels Pedersen, managing director of Supranational Hotels, “We often get calls from agents asking whether meals are included
or about the bedding configuration. Complete Pricing Plus provides all this information and makes it far easier for agents to book a hotel
through a GDS. By giving agents a much more accurate picture of the costs and facilities available, Complete Pricing Plus will reduce the
need for such calls, saving a great deal of time and money for both the agents and our hoteliers. It is a highly effective and innovative
enhancement and we are pleased to be the launch partners for this product with Galileo.”
Complete Pricing Plus enables hotel suppliers to provide a total price, inclusive of all known taxes, surcharges and extra option pricing,
within a Galileo availability display. All room rate charges are included in the Total Cost of Stay quoted, eliminating potential customer service
issues. The product also makes it far easier for users to filter rates that might not be appropriate for their customer.
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