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To improve service for elderly and physically handicapped travelers, Japan
Airlines is assigning 290 qualified caring staff at 42 airports in Japan.
The assigned staff will carry the qualification of ‘Service Care-fitter’, which is certified by a Japanese
non-profit organization, the Nippon Care-fit Service Association. JAL made a tie-up with the
association and started training airport staff throughout Japan in January 2006 so that they can receive
this qualification.
Up to now, 290 airport staff have completed a correspondence course sponsored by the association and
have spent two days of practical training to pass the Service Care-fitter Class 2 examination. These staff
are being assigned to airports throughout Japan.
English-speaking staff stationed at Narita, Kansai, Nagoya (Chubu) and Fukuoka airports who have
acquired the ‘Service Care-fitter’ qualification will be able to attend to the needs of international
passengers visiting Japan.
JAL Service Care-fitters will wear JAL original Service Care-fitter badges so that customers can identify
them easily if they have need of their services.
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