Silversea Cruises in Hospitality Training Partnership with The Leading Hotel Schools of the World

Silversea Cruises is launching a unique hospitality training partnership with The Leading Hotel Schools of the World.

Founded by The Leading Hotels of the World, Niagara University in Niagara Falls, New York, and Hotelschool The Hague, The Netherlands, The Leading Hotel Schools of the World is a network of some of the world's premier hotel schools that provides an advanced and comprehensive education available to the hospitality industry. Silversea is the first cruise line to utilize a customized training program developed in partnership with this organization.

"To maintain our commitment to superlative service, we know it's essential to offer our staff a truly topnotch training program that fosters the development and retention of hospitality leaders and innovators," said Albert Peter, Silversea's chief executive officer. "Silversea and The Leading Hotel Schools of the World share a passion for service excellence, and this partnership will allow us to work together to take the training of our staff to the next level."

Peter added, "Accountability and consistency is the cornerstone of superior customer service. With our new training programs and strategic alliances in place, our valued travel partners can be confident that their clients will always receive the high level of service and attention to detail we promise to deliver."

In conjunction with the new alliance, Silversea has hired additional onboard staff to coordinate the new training program, including a new fleet director of employee relations and a crew relations manager. The company is also sending three of its hospitality staff to Hotelschool The Hague this summer for a management development program, which will be the first phase of an ongoing process of both on-site and off-site educational seminars and fresh initiatives aimed at developing hospitality leaders who can continually reinforce and strengthen the line's commitment to delivering a luxury cruise product of unsurpassed quality.

In related moves, the company recently revamped its onboard guest satisfaction questionnaire and hired an outside firm to monitor the results of the survey. Leading Quality Assurance, a consulting service affiliated with The Leading Hotels of the World, has been enlisted to implement a stringent "secret shopper" inspection process, and benchmark and critique the company's performance. A new quality assurance auditor has also been appointed to ensure the ultra-luxury line's exacting standards are maintained throughout its fleet of four ships.

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