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EDS
and United Airlines have signed a 10-year information technology (IT) services contract to upgrade the airline's technology base while reducing its operating
costs.
Under this agreement, EDS will provide desktop, helpdesk and managed services for the airline. In addition, EDS will upgrade all aspects of United's end-user
computing and communications environments in offices, reservations and airports.
The new agreement calls for EDS to refresh and manage more than 36,000 desktop computers for United, and provide helpdesk and user support for desktops, printers,
scanners and networks for United's employees in approximately 320 locations
worldwide.
EDS will also be responsible for the related asset management, procurement and third party provider
relationships.
"We are helping United reduce costs and upgrade to more innovative technology," said EDS Transportation Leader, Jim
Dullum. "With more than 9,000 EDS employees serving the transportation industry, we have proven ability to deliver high-quality support for all aspects of airlines' computing and communications environments
-- from networks to desktops."
For the past three years, EDS has provided business process outsourcing services including passenger reservations, cargo booking, airport operations and back-office
support for United.
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