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SriLankan
Airlines has launched aa new internet booking engine enabling passengers
to make reservations wherever an internet connection is available.
The internet booking engine is a real time interface between the airline’s reservation system and the passenger. It allows passengers to search preferred dates, times,
available flights, check seat availability and reserve a seat by paying through an accepted credit card.
“The essence of e-commerce is remoteness, and internet booking engine together with e-ticketing allow passengers seamless travel. The airline has developed this
booking engine after careful research to make it simple, safe, customer friendly and convenient. There are only 6 steps involved in making a confirmed reservation. The
passenger is not confused by too many screens, too many questions or
options” said Nadarajah Prabhaharan, the Senior Commercial Operations Manager at
SriLankan.
As a further step in the streamlining process, the airline has adopted the electronic ticketing system, or e-ticketing, to 10 of its destinations making an actual paper ticket
redundant. Among these destinations are Delhi, Bombay, Chennai, Hong Kong, Singapore and Dubai. By the end of the year SriLankan hopes to extend this facility to all
the destinations on its network.
Explaining the concept of e-ticketing Mr Prabaharan stated, “An airline ticket as we know it has all data pertaining to the passenger’s travel recorded on it. If a passenger
loses this paper ticket a new ticket must be obtained incurring additional cost, which invariably results in delays and inconvenience. However with online booking and
e-ticketing only a print out the e-ticket confirmation page, a soft copy of which is stored in your PC or laptop, is needed.”
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