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Abacus International
has launched its Blended Training programme for travel agents across Asia Pacific.
Abacus’ Blended Training programme enables travel partners to save time and money by providing them with an enhanced learning experience tailored to their
convenience and pace. The programme combines two or more elements for training purposes, including classroom Instructor-led Training (ILT), Computer or
Web-based Training (CBT), Virtual Classroom Training (VCT) and On-the-Job Training
(OJT).
Ms Aileen Tan, Vice President, Centres of Excellence of Abacus International,
said, “We have embarked on this new training approach in response to the increasing
demand from our travel partners for a way to enable more of their staff to attend our popular training courses. With our distinctive Blended Training
programme, students can study the course materials on their own before coming for class, thus minimising the hours spent away from work while still getting the full benefit of a
training programme.”
The availability of course materials via CBT and VCT allows agents and partners to attend refresher courses at no extra cost, and with minimal disruption to their work,
while the trainer-led courses enable students to interact with the lecturer and to exchange ideas and information with one
another.
“By learning with ASSET (Agent Self-Paced SystEms Training) prior to the actual class, I was able to grasp the concepts taught in class faster and better. The trainer
asked key questions to reinforce the salient points and shared with the class the various operational workflows of the airlines and travel agents, which gave me a better
feel of the travel industry,” said Anthony Chong, Analyst Programmer at online reservations company
ZUJI.
Abacus’ Blended Training programme has been rolled-out in Singapore, Malaysia, India and the Philippines and is expected to reach customers in Brunei, Pakistan and
Sri Lanka by year-end.
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