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25. How is Travel Technology Improving European Passengers’ Travel Experiences?
The 2014 SITA/Air Transport World Passenger Survey reports that 82% of European passengers are highly satisfied with their travel experiences due to advances in technology. The survey, which queried approximately 2,300 passengers in France, Germany, Spain, Russia and the UK, found that technology plays a major role in improving the travel experience.
26. Passengers Want to Avoid Travel Hassles with Technology
The survey revealed passengers want to be able to do more of the traditional airport processes ‘off airport’ by taking advantage of the latest digital self-service options. In 2016 the percentage of passengers who checked-in online and used a mobile boarding pass rather than a printed one increased from 69% in 2015 to 71%.
27. IATA Forecasts That 7.2 Billion Passengers Will Travel in 2035
IATA has forecast that 7.2 billion passengers will travel in 2035, a near doubling of the 3.8 billion air travelers in 2016. The prediction is based on a 3.7% annual Compound Average Growth Rate (CAGR) noted in the release of the latest update to the association’s 20-Year Air Passenger Forecast. Routes to, from and within Asia-Pacific will see an extra 1.8 billion annual passengers
28. Airline Passengers in Atlanta Eager to Use Mobile Travel Services
Passengers at one of the world’s busiest airports, Hartsfield-Jackson Atlanta, are ready and eager to use mobile travel services throughout their journey, according to a new global survey from SITA. The SITA/Air Transport World Passenger IT Trends Survey reports that 51% of Atlanta passengers would definitely buy tickets using their mobile phones, one of the highest responses at al
29. Airline Passengers Want More Control
Airline passengers want more control of their journey and are looking for more self-service and mobile-based offerings to reduce stress during travel according to the 2012 SITA/Air Transport World Passenger Self-Service Survey released this week. It reports that 70% of passengers now carry smartphones, which is fueling the demand for services such as self-boarding and flight inform
30. Mexican Passengers Using Mobile Technology to Improve Travel Experience
Air passengers in Mexico are increasingly using smartphones and mobile technology to enhance their travel experience, according to a new survey from air transport IT specialist, SITA. The 2014 SITA/Air Transport World Passenger Survey reports that 89% of Mexican passengers carry a smartphone with them with they travel—compared to the global average of 81%—and they are looking for w
31. Self-Service Check-In Reaches New Heights @ Hartsfield-Jackson Atlanta
Self-service usage by passengers at Hartsfield-Jackson Atlanta, one of the world’s busiest airports, has reached new heights with a record 39% of passengers using the internet to check-in for flights. Add in self-service kiosk and mobile phone check-ins and a grand total of 85% of passengers avoided airport counters and used self-service check-in according to the results of the lat
32. Passengers at GRU Airport in São Paulo Want Mobile Services
A global survey has shown that the passengers at GRU Airport in São Paulo have a strong desire to use their mobile phone for check-in, boarding and throughout their journey. The survey by air transport IT provider SITA indicates that as smartphone penetration increases passengers will expect these services from airlines and airports.

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