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33. Airlines and Airports Spend Record US$50 Billion Improving Travel Experience
Airlines and airports spent a record US$50 billion in 2018 on IT to support improvements to the passenger journey and are now beginning to enjoy the benefit of that investment. The SITA 2019 Air Transport IT Insights report shows that 60% of airline CIOs recorded up to a 20% year-on-year improvement in passenger satisfaction.
34. SITA Acquires Main IT Service Provider to Naples Airport
SITA has acquired 100% of Software Design, an Italian software and solution integrator tailored to airports and the main IT service provider to Naples Airport. Through this acquisition, SITA is looking to strengthen its capacity to help airports in Italy and Europe seamlessly manage and integrate technology across numerous systems and providers.
35. Qatar Airways Signs Codeshare Agreement with IndiGo
Qatar Airways has signed a codeshare agreement with IndiGo, India’s largest passenger airline. Ticket sales have already opened with the first codeshare flights scheduled to take off on 18 December 2019.
36. Air Cargo: FTKs Down 4.5% in September 2019
IATA's September 2019 data for global air freight markets shows that demand, measured in freight tonne kilometers (FTKs), decreased by 4.5%, compared to the same month in 2018. This marks the eleventh consecutive month of year-on-year decline in freight volumes, the longest period since the global financial crisis in 2008.
37. Vern Insurance Technologies - Interview with Marton Elodi at IATA Air Symposium 2019
Exclusive interview with Marton Elodi, Co-Founder and Head of Project, Vern Insurance Technologies. In this interview, filmed on 30 October 2019 at the IATA Airline Industry Retailing Symposium 2019 in Bangkok, Marton tells us why he was attending the event and explains what it is that Vern Insurance Technologies does.
38. Accor Expands Partnership with Alibaba Group
Accor has entered into a strategic collaboration with the Alibaba Group to develop a series of digital applications and loyalty programs to improve the consumer and traveler experience over the next five years.
39. Awesome Trip - Interview with Mark Corbett, Chief Innovation Officer, at IATA AIR Symposium 2019
Exclusive interview with Mark Corbett, Chief Innovation Officer, at Awesome Trip. In this interview, filmed on 30 October 2019 at the IATA Airline Industry Retailing Symposium 2019 in Bangkok, Mark tells us why IATA invited Awesome Trip to the event, what he hoped to achieve from attending, and what he thinks of it.
40. Sabre Signs Multimillion-Dollar Agreement with Vietnam Airlines
Sabre has signed a multimillion-dollar agreement with Vietnam Airlines. The airline will adopt Sabre Revenue Optimizer and SabreSonic Inventory solutions to enable responsive real-time origin and destination (O&D) revenue management.

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