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1. Sabre Develops AI-Powered Chatbot; Begins Testing with Two Travel Agents
Sabre has developed an AI-powered chatbot that leverages Microsoft Bot Framework and Microsoft Cognitive Services, a set of tools that organizations can use to add intelligent and conversational features to their applications. Sabre will initially test the chatbot with two travel agencies and the travelers they serve.
2. Scoot Expands Role of Chatbot Marvie
Scoot this week launched a transactional chatbot, named Marvie, on its Singapore Facebook page via Facebook Messenger. Coinciding with the one-year anniversary of the merger of Tigerair into Scoot, Marvie can process transactions and respond to customer queries.
3. AirAsia Revamps Website and Mobile App; Launches Chatbot
In addition to revamping its website and mobile app, AirAsia has launched a chatbot named Ava (AirAsia virtual allstar). Ava, powered by Artificial Intelligence, is available on the new live chat feature to respond to guest inquiries instantly.
4. Malaysia Airlines Launches Chatbot on Facebook Messenger
Malaysia Airlines has launched MHchat, a new feature which helps travelers book flights and pay through the popular social media app, Facebook Messenger. Developed by Amadeus with Malaysia Airlines as its pilot customer, the Amadeus Chatbot for Airlines is a new solution designed to make it easier for travelers to book flights, retrieve bookings, and ask questions through a social
5. Singapore Airlines Launches Chatbot on Facebook
Singapore Airlines has launched a beta chatbot, as it expands its digital servicing channels for customers. The bot, named ‘Kris’, will initially be available on the SIA global Facebook page, and will later be made available on Singapore Airlines’ website.
6. Hong Kong Int. Airport Reports Strong Growth for August 2018
Passenger volume and flight movements at Hong Kong International Airport (HKIA) reached record highs in August 2018. During the month, passenger volume climbed 5.2% year-on-year to 6.8 million, while flight movements increased 3.8% to 36,950. Cargo and airmail throughput reached 431,000 tonnes, increasing 2.4% compared to the same month last year.
7. AI to Play Key Role in Corporate Travel
The future of corporate travel will see artificial intelligence (AI) and deep learning pave the way for frictionless travel as AI and automation anticipate and meet traveller needs. That was one of the key messages to emerge from corporate travel experts at FCM Travel Solutions’ Sydney education event where industry figures discussed the future of corporate travel.
8. Air New Zealand Expands Service Options with Google Assistant
Air New Zealand has become the first airline in Australasia to launch on the Google Assistant. Travellers can now ask Air New Zealand about a range of topics via Google Assistant, including check-in and baggage limits. Air New Zealand has also said it will look to further develop its Google Assistant capability in the future, including introducing the ability to sign into a booking

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