Continental Airlines to eliminate Paper Tickets

Continental Airlines today announced plans to eliminate paper tickets by the end of this year for all travel on the airline, including interline (multi-carrier) tickets.

As a part of this program, Continental has terminated 50 interline ticketing and baggage agreements with other carriers that have not implemented electronic interline capabilities.

By the end of 2004, Continental expects all of its travelers will be using convenient eTickets, which will reduce loss, theft and paperwork hassles for the airline and its customers.

"Because of the cost savings opportunity, we are quite serious about our paperless objective and are doing everything we can to make one hundred percent paperless travel on Continental a reality," said David Grizzle, Continental's Senior Vice President - Corporate Development.

Currently, 95 percent of Continental's domestic customers are traveling on eTickets and 88 percent systemwide. eTickets are currently valid at all of the 266 airports served by Continental around the world. After this year, Continental plans to eliminate issuing and accepting paper tickets entirely, including for travel on all international flights.