New Zealanders have always been labelled as early adopters of technology
and Air New Zealand's ExpressCheck is no exception with one in four eligible
domestic travellers already choosing this self-service kiosk system as their
preferred method of check-in.
Air New Zealand's latest research shows
2,500 domestic travellers per week using ExpressCheck with a steady trend upwards. The research also
indicates that once customers have used the self-service kiosk they become
firm advocates of the new system and do not go back to conventional check-in
Air New Zealand today concludes a one-week education blitz at kiosks in
New Zealand's major domestic airport terminals to guide potential new users
through the process of using ExpressCheck.
Air New Zealand's ExpressCheck service
is aimed at cutting down the time of check-in to approximately 60 seconds and more importantly, avoids check-in queues. The
kiosks were rolled out in Auckland, Wellington and Christchurch in
November last year.
Air New Zealand's Vice President Marketing & Alliances Ed Sims said the
airline's strategy is to make it easy, fast and convenient for Express Class
travellers without luggage to check-in, and to keep abreast of international
"Customer service innovation is a focal point of Air New Zealand's Express
Class and we are delighted to be first to market in New Zealand with self
service check-in kiosks", says Mr Sims.
"These terminals are an extremely popular method of check-in
internationally and one which we predicted Kiwi's would readily embrace."