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Virgin Atlantic has
said that it has increased the number of its call centre staff on duty in order
to cope with the extra demand created by BA staff's strike action. The
airline stated that many staff
have volunteered to work over and above their normal shift hours to deal with the
flood of enquiries and bookings created by the chaos at Heathrow's Terminals
1 and 4. Virgin said that bookings doubled at the call centre
last weekend at the height of the walk out and have continued at record levels this week.
Sir Richard Branson, chairman of Virgin Atlantic, commented;
"The BA strike took everyone by surprise and as a result we experienced an
unprecedented surge in bookings this weekend. I would like to thank the Virgin Atlantic staff who volunteered to work around the clock both at the
airport and call centres. It is a tribute to them that we managed to cope so well
with the thousands of passengers who transferred over to us when they found
themselves stranded by the strike action. We are now fully prepared for the
continued high levels of bookings we expect over the coming days and weeks." |
