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Two members of Malaysia Airlines cabin crew were recently given special recognition by a grateful passenger for quickly tracing him and returning valuables which he had inadvertently left on board a Malaysia Airlines flight.
Last 06 November 2002, Mr. Michel Sauvenier, a frequent passenger on
Malaysia Airlines, travelled to Johannesburg, South Africa from Bangkok on
flight MH0201. During the 12 hour flight he removed his belt-bag and placed
it in the back pocket of the seat in front of him.
Mr. Sauvenier disembarked in Johannesburg, leaving behind his belt-bag
containing credit cards and a sum of cash in three currencies.
The Inflight Supervisor onboard, Constance Ann Pereira, immediately
instructed Flight Stewardess, Kalarani Apparoo to try and locate Mr. Sauvenier at the Immigration/Customs Control Area. Flight Stewardess
Kalarani was able to return the belt-bag intact to a delighted Mr.
Sauvenier.
Mr. Sauvenier contacted
the Malaysia Airlines Sales Manager in Johannesburg to say, "In that
belt-bag I had all my cash money (South African Rand, US Dollars and Thai
Baht) plus all my credit cards, a pocket computer and other small but important items.
After a night's rest I realised how lucky I have been. Should I have lost that
belt-bag I would now be making frantic phone calls to cancel my credit cards
and trying to remember all other items lost. This is when I decided to let you
know how much I appreciated the action of that airhostess. I really cannot
tell you how grateful I am for what she did for me. Working for a Swarovski group of companies I wanted to ask you if I may
present a little piece of Swarovski Crystal as a sign of my gratitude. I would
like to be sure that it gets to the right person. I do not know how to vote for the 'Best Cabin Staff' but you can be sure that
my vote would go to the staff of Malaysia Airlines because you certainly are '
going beyond expectations!" he concluded.
On 17 January 2003, Mr. Sauvenier again travelled to Johannesburg from
Bangkok on flight MH203. Whilst in transit at KLIA, he took the opportunity to
present his token of appreciation to the two cabin crew at a small ceremony
in the Malaysia Airlines Golden Lounge. |
