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Amadeus Asia today
announced that it is opening a new, wholly-owned office in Hong Kong at the end of August, this year.
Mr. David Brett, President of Amadeus Asia Ltd. said, "We will invest
around five and a half million dollars to develop the market, upgrading our
customer service capabilities, and establishing within new premises a world-class Help Desk service." He said the General Manager for the Hong
Kong office would be appointed later this month, and that Mr. Dan Devane,
one of Amadeus' most experienced Help Desk managers would take up a position in Hong Kong immediately. Called 'Amadeus Hong Kong Ltd.',
the office will have a staff of around 20 people.
Mr. Timothy Russell, Director, Market Management, Amadeus Asia Ltd.,
said, "For the last eight years Amadeus customers have been served by a local agent. In the increasingly competitive market environment we realize
that service quality will be one of the most important differentiators. After
reviewing the substantial, long-term investments needed to increase our service levels we decided that establishing a wholly-owned Amadeus
subsidiary would be the best way to allow us to mobilize the large amount
of funds and resources necessary to fulfill our plans."
He said Amadeus hoped to grow its market share in Hong Kong behind
higher service levels.
Mr. Russell said, "We appreciate the many years of good work that our
local agent, TicTas Ltd., has done to build up the Amadeus presence in Hong Kong. With the end of our representation contract, we both agreed
that this would be an appropriate time for Amadeus to establish its own offices in Hong Kong".
Amadeus is
one of Asia's fastest growing and largest travel reservations system
with a presence in 32 countries and territories in Asia Pacific, as well as
almost 700 staff in the region. |
