Travel News Asia / ASIA Travel Tips.com
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Dorchester Collection has unveiled plans to launch an academy that will be overseen by Beth Aarons as Global Director.
Scheduled to commence at the beginning of 2018, the Dorchester Collection Academy will tap into the hotel group’s expertise in the luxury market to train individuals and groups on how to deliver the ultimate service experience to their customers.
Speakers from Dorchester Collection will also offer their insight, experience and knowledge through events, coaching, and experiential training.
The Dorchester Collection Academy will provide training facilities in Mayfair, as well as pre and post-course access to on-going learning support.
Christopher Cowdray, Chief Executive Officer of Dorchester Collection, said, “Dorchester Collection hotels are icons in their own right, with a worldwide reputation for offering the best and most sought-after experiences and unparalleled standards of service. I am delighted to be able to share our knowledge of customer engagement as a luxury leader, supporting greater recognition and service personalisation.”
After two years as area director of human resources for Dorchester Collection’s UK properties, Beth Aarons has been appointed as Global Director of the Dorchester Collection.
Beth has over 25 years of experience in training, operations and HR, having worked across a number of five-star hotels and leisure companies.
“I am thrilled to be part of Dorchester Collection’s new enterprise, delivering the group’s renowned expertise and helping respected professionals and brands to develop their potential within the luxury market,” Beth said.
The Dorchester Collection currently includes the following hotels: The Dorchester, London; 45 Park Lane, London; Coworth Park, Ascot, England; Le Meurice, Paris; Hôtel Plaza Athénée, Paris; Hotel Principe di Savoia, Milan; Hotel Eden, Rome; The Beverly Hills Hotel, Beverly Hills; and Hotel Bel-Air, Los Angeles.
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