ReviewPro has launched the Guest Messaging Hub, a
real-time communication platform that can be used to communicate
with guests on the messaging service they prefer, without having
to download an app.
It was designed in response to the
fast-growing trend in private messaging use, and also answers the
need from ReviewPro’s hotel clients for an efficient, seamless,
and fully integrated messaging system for guests to connect
directly with hotel staff.
systems for hotel guests is critical as they expect their problems
resolved immediately and while still on property. The Guest
Messaging Hub offers a simple dashboard and easy-to-use interface
for hoteliers to respond to guests’ needs and prevent any
inconveniences becoming potential negative online reviews,” said
RJ Friedlander, CEO of ReviewPro.
The Guest Messaging Hub
allows guests to interact with the hotel or brand via the
messaging service they already use (SMS, Facebook Messenger,
Twitter, with the all-important WhatsApp and WeChat expected to be
can receive and respond to guest messages via the device from
which they habitually access the ReviewPro app. Messages can be
grouped together by service type (Facebook and Twitter together
for example), or specific hubs for specific groups (corporate or
VIP clients etc.).