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Thu, 29 March 2018

ReviewPro Launches Guest Messaging Hub for Hotels

ReviewPro has launched the Guest Messaging Hub, a real-time communication platform that can be used to communicate with guests on the messaging service they prefer, without having to download an app.

 It was designed in response to the fast-growing trend in private messaging use, and also answers the need from ReviewPro’s hotel clients for an efficient, seamless, and fully integrated messaging system for guests to connect directly with hotel staff.

 “Adopting messaging systems for hotel guests is critical as they expect their problems resolved immediately and while still on property. The Guest Messaging Hub offers a simple dashboard and easy-to-use interface for hoteliers to respond to guests’ needs and prevent any inconveniences becoming potential negative online reviews,” said RJ Friedlander, CEO of ReviewPro.

The Guest Messaging Hub allows guests to interact with the hotel or brand via the messaging service they already use (SMS, Facebook Messenger, Twitter, with the all-important WhatsApp and WeChat expected to be added soon).

 ReviewPro clients can receive and respond to guest messages via the device from which they habitually access the ReviewPro app. Messages can be grouped together by service type (Facebook and Twitter together for example), or specific hubs for specific groups (corporate or VIP clients etc.).

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