ANA Becomes First Japanese Airline to Select Amadeus’ Altéa Customer Management Solution

Japan’s All Nippon Airways has become the first Japanese airline to implement Amadeus’ Altéa Customer Management Solution.

ANA’s migration to Altéa will mark a major step in the group’s initiative to modernise and consolidate its passenger service system, as the airline replaces its existing legacy system which has served it for the past twenty years.

Keisuke Okada, ANA’s Executive Vice President, said: “We are pleased to have a contract with Amadeus, a major industry player for advanced technology systems. We are convinced that the Amadeus system will help us to expand our global marketing and improve productivity.”

Following the airline’s cutover, Altéa will automate ANA’s entire customer management process; streamlining the passenger travel experience from beginning to end whilst also simplifying check-in. Furthermore, ANA will be able to book passengers on alternative flights or re-book those passengers affected by disruption with the simple click of a button.

By migrating to Altéa, ANA will enjoy significant and tangible competitive advantages such as:

 Enhanced customer service: ANA will be able to immediately recognise a passenger’s travel history, determining not just their seat preference, but also their overall relationship with the airline. For example, if they are a frequent-flyer the airline can upgrade them or offer particular and targeted benefits.

 Simplified and seamless work processes: ANA will benefit from the solution’s intuitive GUI which simplifies complex and time intensive procedures such as airport check-in or the re-issuing of tickets. 

Julia Sattel, Vice President, Airline IT, Amadeus IT Group said, “Our objective is to provide advanced technology solutions to airlines around the world, to help them evolve in line with the changing needs of the industry so that they can continue to exceed the demands of their passengers. With this in mind, we are thrilled to welcome ANA as the first Japanese airline to choose Altéa. Both Japan and Asia Pacific are strategically key to Amadeus’ continued growth. We are wholly committed to developing our customer base in APAC and we look forward to working together with ANA and its customers in order to bring our world-class technology benefits to the region.”

Full migration to all modules of the Amadeus Altéa suite is expected by 2015.

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