Making online bookings and payments is now even
easier thanks to recent enhancements made to Emirates’ website at
Payment options in many of the airline’s markets
have now been widened, taking into account recent research on
which payment methods are likely to most appeal to customers.
Partnering with GlobalCollect, the world's
premier payment service provider of local e-payments, emirates.com
can now offer alternative payment methods in no fewer than 34
countries served by the site.
“In selecting these additional payment methods
for customers using emirates.com we took a very local approach.
Each country has its own unique preferred payment methods and we
very much wanted to give options which catered for the needs of
our customers in each market” said Richard Vaughan, Emirates
Divisional Senior Vice President, Commercial Operations Worldwide.
“Germany is an excellent example – Giropay is a very popular
payment system there and we have now added this as an additional
payment method for passengers purchasing tickets from the four
cities in Germany from which we fly.”
Existing credit and charge card options like
VISA, MasterCard, AMEX and Diner’s Club are expected to remain a
popular choice with customers. Additional options now offered
include real-time bank transfers, on-line banking and offline bank
transfers, allowing passengers to make direct fund transfers.
Passengers will also now be able to send payment
for their tickets at selected Western Union Agent locations, using
the Western Union Quick Pay service or via their PayPal accounts.
There are also some market-specific options like Solo and Maestro
cards in the UK.
One of the new benefits the airline believes
will be most useful to customers, is the opening up of the option
for a third party to make a payment on behalf of another
So far this facility has not been offered,
in order to prevent any possibility of fraud in an online
transaction. However, with the addition of alternative payment
methods like Western Union Quick Pay and bank transfers, this
concern is reduced because the transactions are done via cash at
an agent location or a cash transfer directly from a bank account,
allowing, for example, someone to pay for a ticket booked for
another family member.
In response to customer demand Emirates also now
offers the option for passengers who purchase their tickets via
emirates.com using selected payment methods, to do so in the
particular currency in which they are charged. This provides the
customer with greater transparency as the final charge will appear
on their statement in their chosen currency. Payment can now be
made in one of 14 different major currencies.
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